RiskOps Analyst (Chargeback and Dispute)

RiskOps Analyst (Chargeback and Dispute)

26 Tháng Tám, 2019

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– Functional

  • Observe transactions to identify fraudulent activity such as BIN attack, account take over and similar other risks.
  • Developing/build up policies and procedures for chargeback and dispute resolution
  • Researching, updating the rule, policy of International Card Organization, State Bank of Vietnam, the Local Bank and Other Authorities for handling chargeback and dispute.
  • Synthesizing and making reports on chargeback and dispute resolution.
  • Studying, analyzing the cases of chargeback related fraud

– People

  • Following, controlling the timeline of chargeback and dispute cases to ensure timely and ensure Moca’s right depend on chargeback/dispute policy
  • Assure that the team addresses all relevant issues within our grab standard policy
  • Participating in task/projects as assigned by leaders/managers

– Customer        

  • Counseling, professional training, answering questions related to chargeback and dispute operations and procedures.

– Financial         

  • To reduce fraud and chargeback losses within the department by reporting significant fraud patterns.


– Excellent verbal and written communication in English

– Knowledge of credit/debit/prepaid card scheme rules and banking processes preferred.

– Good understanding of chargeback and dispute principles/rule for international card (Visa/MasterCard/Amex/JCB/DinnerClub) and Vietnam local card.

– Solid knowledge of international/local bankcard operations, e-payment operations, processor and gateways, card networking, authorization and settlement.

– Preferably understanding of compliance and risk issues in card payment and e-payment.


– Recognized experience in electronic payments and financial services.

– Leadership experience or potential, experience managing a small team is an added advantage.

– Candidates with experiences in banks/financial institutions are preferable.

– Problem-solving, positive and constructive attitude is a must.

– Comfort in dealing with ambiguity and operating in fast-changing, unstructured environments.


– Working hours: 40 hours per week; Monday to Friday (08:30 to 17:30)

– MOCA is Grab’s e-payment strategic partner in Vietnam

– Young and dynamic working environment

– Benefit:

  • Insurance: : Generali health insurance
  • Annual leave: 14 days per year, additional day for every 03 continuous working years
  • Bonus: Holidays/ Lunar New year/ projects bonus, year-end bonus.
  • Teambuilding; other training courses (English/management skill/soft skill…);

– Salary:

  • Competitive salary
  • Annual salary review: 1 – 2 times/year
  • Performance assessment: 2 times/year


– tuyendung@moca.vn


– Hanoi: 14 Lang Ha Street, Thanh Cong Ward, Ba Dinh District.

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