Junior Technical Support

Technical Support

03 Tháng Mười, 2018

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JOB RESPONSIBILITIES

– Join the Customer Service Team and become the technical expert who assists customers through the most complicated issues and provides them with the best possible experience.
– Act as an interface between Technical teams and Customer Service team to deliver the efficiency output or get feedback on the requirements
– Support the team to handle users’ questions and troubleshoot technical issues
– Collect customer information, troubleshoot and provide solutions for hardware/software issues
– Provide technical guidance and coach other team members to help them reach their maximum potential

JOB REQUIREMENT

  • Bachelor Degree in Information Technology, Computer Science or equivalent.
  • At least 1 year of relevant working experience
  • Strong knowledge of software testing, especially Agile testing; knowledge of CI is a plus
  • Participate in different phases of the software development life cycle, including testing of integration, function, system, acceptance and regression
  • Be obsessed with quality and perfectionism
  • Good verbal and written skills, great at explaining complex concepts
  • Good English skills is a plus
  • Genuine desire to see customers happy

SALARY RANGE

– Up to $600

SPECIAL NOTES

– Working time: 40 hours/week; Monday to Friday (08:30 to 17:30)
– Working environment: Young and dynamic.
– Company’s labor policy completely pursuant to Vietnamese labor legislation (social & health insurance, annual leave, working conditions, etc.), plus other benefits offered by Moca.

– Benefit:

  • Insurance: Bao Viet health insurance for job holder and family, social insurance following Vietnamese Law and Regulation.
  • Annual leave: 01 additional day for every 03 continuous working years.
  • Bonus: Holidays/ Lunar New year/ projects bonus, year-end bonus.
  • Laptop provided (Macbook for developer)

– Salary:

  • Competitive salary
  • Annual sarlary reiview: 1 – 2 times/year
  • Performance assessment: 2 times/year

APPLICATION EMAIL

[email protected]

WORKING LOCATION

– 65C Cao Thang – District 3 – Hochiminh City

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