Junior Technical Support

Junior Technical Support

03 Tháng Mười, 2018

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JOB RESPONSIBILITIES

– Join the Customer Service Team and become the technical expert who assists customers through the most complicated issues and provides them with the best possible experience.
– Act as an interface between Technical teams and Customer Service team to deliver the efficiency output or get feedback on the requirements
– Support the team to handle users’ questions and troubleshoot technical issues
– Collect customer information, troubleshoot and provide solutions for hardware/software issues
– Provide technical guidance and coach other team members to help them reach their maximum potential

JOB REQUIREMENT

  • Bachelor Degree in Information Technology, Computer Science or equivalent.
  • At least 1 year of relevant working experience
  • Strong knowledge of software testing, especially Agile testing; knowledge of CI is a plus
  • Participate in different phases of the software development life cycle, including testing of integration, function, system, acceptance and regression
  • Be obsessed with quality and perfectionism
  • Good verbal and written skills, great at explaining complex concepts
  • Good English skills is a plus
  • Genuine desire to see customers happy

SALARY RANGE

– Up to $600

OTHER NOTES

– Working time: 40 hours per week; Monday to Friday (08:30 to 18:00)
– Working environment: Young and dynamic.
– Benefit:

  • Insurance: Bao Viet health insurance for job holder and family.
  • Annual leave: 01 additional day for every 03 continuous working years.
  • Bonus: Holidays/ Lunar New year/Projects bonus/Yyear-end bonus.
  • Other benefit: Teabeak everyday; TGIF on Friday, Teambuilding, Medical check-up,…
  • Refund when using Moca app up to 500,000 VNĐ ++/ month.
  • Laptop provided (Macbook for developer)

– Salary:

  • Competitive salary
  • Annual salary review and bonus based on performance and contribution.

APPLICATION EMAIL

– tuyendung@moca.vn

WORKING LOCATION

– 65C Cao Thang – District 3 – Hochiminh City

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